You tell us what happened.
A guided intake in seven steps gathers what we need: what happened, when, how the money moved and who you have already told.
- Intake
- 7 steps
Chart detail of a harbour. A marker drops at the position of loss.
Lost money leaves a track. We chart it.
SkjoldCyber helps people and small businesses who have lost money to scams, fraud or hacks. We document the loss, trace where the money went and work with your bank and the police.
Illustrative nautical chart, Plate 1. A coast with a lighthouse, a numbered field of soundings and three bearing lines from three landmarks that cross at one point, the fix, marked by a magenta ring.
We fix your position.
We read what the bank record, your messages and your devices each say, and mark the point where they meet.
- Independent sources
- 3 bearings
Chart detail of open water. Three bearings, from the bank record, the messages and the device, cross at one point.
We follow the money.
We document where it went and through which accounts, hop by hop. Where a hop is unknown, the chart says so.
- Illustrative sum
- 657 DKK thousands
Chart detail of the track. A dashed line runs across the chart in five hops, with circles sized by amount and soundings giving illustrative amounts in DKK thousands.
We work the exits.
A recall request to your bank, a report pack for the police, a takedown request to the platform. The outcome rests with them; we keep each request documented and moving.
- Channels worked
- 3 channels
Chart detail of the lighthouse headland. Three light sectors fan out, one each for the bank, the police and the platform.
You see where it stands.
Every case has a reference and one of five statuses, each with a plain-language update from your case handler.
- Case statuses
- 5 statuses
Chart detail of the harbour again. The five case statuses are drawn as a chart legend and the case marker carries its status symbol.
What happened?
Pick the closest match. You can correct it in the form, and you do not need to know the technical name.
Money just left your account? Call your bank first. What to do right now
- ScamA phishing message, an investment offer, a romance that turned into requests for money.
- FraudA payment sent to the wrong account, a MobilePay request, a fake invoice.
- HackAn account taken over, a device you are locked out of, ransomware.
- Something elseNot sure what it is? Describe it in your own words and we will work out the rest.
Five kinds of work, one case file.
Each one starts from the same place: what happened, and where the money or the access went.
All servicesFraud investigation and loss tracing
Money that leaves your account moves through other accounts, and every hop leaves a record. We work from your bank statements, messages and payment details to rebuild where it went.
What you getA written account of the trail, the evidence each step rests on, and a plain statement of what is still unknown.
- Incident response for hacks, ransomware and account takeoverGetting control back, in a safe order, and checking what was touched.
- Payment and invoice fraud response for businessesThe first hours with the bank, when a payment went to the wrong place.
- Evidence and reporting packsYour records, put in the shape police, banks, insurers and Datatilsynet need.
- Prevention and readiness for small businessesPlaybooks, payment checks and training before something goes wrong.
After you report a case, this is what you see
A reference number, one of five statuses, the amount once we have confirmed it, and every update in order. This is the real page, filled with sample data.
Report a caseInvoice fraud, changed supplier account
A case handler is going through what you sent and following the trail.
Updates
Update from SkjoldCyber
We have written to the receiving bank with the payment details you gave us. We will post the answer here when we have it.Status: Under review
Changed from Not started.A case handler was assigned
We received your case
Your answers are saved. A case handler will read them.
The facts so far
- Amount you reported
- DKK 184,000.00
- Amount lost, confirmed by SkjoldCyber
- DKK 184,000.00
- Lost to
- Receiving account at a Danish bank
- Kind
- Invoice or CEO fraud
- Opened
- 14 Sept 2026
About this case
A supplier invoice was paid to a bank account that was not the supplier's. We are following the payment and documenting it for the bank and the police.
Illustrative sample. Not a real client or case.
What you can hold us to.
We tell you what is realistic.
Some money can be recalled and some cannot. We say which we think it is, and why. We never promise a recovery.
Every update ends with the next step.
You get what happened, what we did, and what comes next, in plain language.
Your case is a record you can read.
It has a reference, a status and a history. Open it whenever you want to know where things stand.
We work next to your bank and the police.
We prepare what they need and keep you informed. The decisions that are theirs stay theirs.
Tell us what happened.
Report a case and you get a reference number and a status you can follow. If it cannot wait, call.
Report a case
Urgent? Call the 24/7 line+45 00 00 00 00
Money just left your account? Call your bank first, then us. What to do right now